Welcome to STEVENS Sales Store’s FAQ section! We specialize in premium modeling supplies for hobbyists and professional modelers worldwide. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

About Our Products

What types of modeling paints do you offer?
We carry a comprehensive range of high-quality modeling paints including:
  • AK Interactive acrylics and weathering products
  • Mr. Color and Gaia Color professional-grade paints
  • Specialty metallic and crystal colors (Xtreme Metal, Chameleon, etc.)
  • Mecha Color series designed specifically for mecha models
  • Complete color sets for various modeling needs
Are your paints suitable for beginners?
Absolutely! While we cater to professional modelers with our premium lines, we also offer products perfect for beginners. Our EX Color and standard acrylic ranges are excellent for those just starting in the hobby.
How should I store my modeling paints?
For optimal performance:
  • Store in a cool, dry place away from direct sunlight
  • Ensure lids are tightly sealed after use
  • Acrylic paints should not be exposed to freezing temperatures
  • Metallic paints should be shaken periodically when not in use

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an account” after entering your email address. Account holders enjoy faster checkout and order tracking.
I forgot my password. How can I reset it?
Click “Forgot password” on the login page and enter your email address. You’ll receive instructions to reset your password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

What shipping options do you offer?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
  • Free Shipping: Via EMS for orders over $50, delivered in 15-25 days after dispatch
Do you ship to my country?
We ship worldwide except to some remote areas in Asia and other regions with carrier restrictions. If you’re unsure about delivery to your location, please contact us before ordering.
How are paints packaged for shipping?
We take special care with every order:
  • Paints are sealed in leak-proof bags
  • Bottles are cushioned with specialized packing materials
  • Boxes are reinforced to prevent damage during transit
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons, processing may take up to 3 business days. You’ll receive tracking information as soon as your order ships.

Payments & Pricing

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Are there any additional fees for international orders?
Your order total reflects all applicable charges. Some countries may assess customs fees or import taxes upon delivery, which are the customer’s responsibility. We recommend checking with your local customs office for potential fees.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery:
  • Items must be unopened and in original condition
  • Customer is responsible for return shipping unless the return is due to our error
  • Please contact our customer service for return authorization
What if my order arrives damaged?
In the rare event of damage during shipping:
  1. Keep all packaging materials
  2. Take photos of the damaged items and packaging
  3. Contact us immediately at [email protected] with your order number and photos
We’ll arrange for replacement items at no additional cost.
Can I exchange a product for a different color?
Yes, exchanges for different colors/products are possible within the 15-day return window, provided the original product is unopened and in resalable condition. Contact our customer service to initiate an exchange.

Contact Information

STEVENS Sales Store
1222 Fantages Way, Portland, US 04101
Email: [email protected]
Website: www.mechacolors.com
Do you offer customer support on weekends?
Our customer service team responds to emails Monday-Friday during business hours (9am-5pm PST). Weekend inquiries will be addressed the following business day.

Didn’t find the answer you were looking for? Our knowledgeable team is always ready to assist with any questions about our premium modeling supplies. Contact us at [email protected] and we’ll be happy to help!