Your Premium Modeling Supplies, Delivered Worldwide

At STEVENS Sales Store, we understand that receiving your premium modeling paints and accessories promptly and in perfect condition is just as important as the quality of the products themselves. That’s why we’ve developed a reliable global delivery system tailored specifically for hobbyists and professional modelers alike.

Our Shipping Options

Standard Shipping (Recommended)

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Cost: $12.95 flat rate

Our standard shipping option offers the perfect balance between speed and affordability. With package tracking and reliable delivery times, this is our most popular choice among customers who want their modeling supplies within a predictable timeframe.

Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Cost: FREE for orders over $50

For budget-conscious modelers or those not in immediate need of their supplies, our free shipping option provides excellent value. While slightly slower than standard shipping, it maintains reliable delivery standards and includes basic tracking.

Processing Time

All orders are processed within 1-2 business days. During peak seasons or sales events, processing may occasionally take up to 3 business days. You’ll receive a confirmation email with tracking information as soon as your order ships.

Why Our Customers Trust Our Delivery Service

Global Reach

We ship to most countries worldwide (excluding some remote areas in Asia and other regions). Wherever your modeling bench is located, we’ll get your supplies to you.

Secure Packaging

Every order is packed with care using specialized materials to prevent leaks or damage to your valuable paints and modeling accessories during transit.

Transparent Tracking

All shipping methods include tracking information so you can follow your package’s journey from our warehouse in Portland to your doorstep.

Delivery Areas & Restrictions

While we strive to serve modelers worldwide, certain restrictions apply:

  • We currently cannot ship to some remote areas in Asia due to carrier restrictions
  • Certain paint products may have additional shipping restrictions based on local regulations
  • For high-value orders, signature may be required upon delivery

If you’re unsure about delivery to your location, please contact our customer service team before placing your order.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied. If you need to return an item:

  • Returns are accepted within 15 days of delivery
  • Items must be unopened and in original condition
  • Customer is responsible for return shipping costs unless the return is due to our error

For detailed return instructions, please contact our customer service team.

Have Delivery Questions?

Our knowledgeable team is always ready to assist with any shipping inquiries or special delivery requests.

Email: [email protected]

Store Address: 1222 Fantages Way, Portland, US 04101

At STEVENS Sales Store, we’re committed to making sure your premium modeling supplies arrive safely and efficiently, so you can focus on what really matters – bringing your creative visions to life with the world’s finest modeling paints and accessories.